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Last updated: 01/04/2026

Welcome to MAKHINO. These Terms and Conditions govern your access to and use of www.makhinosnacks.com, including browsing, creating an account and purchasing products.

This website is operated by [insert registered business name], trading under the brand name MAKHINO. Throughout these Terms, “MAKHINO,” “we,” “us” and “our” refer to the website operator.

By accessing our website or placing an order, you agree to these Terms and Conditions, our Privacy Policy, Shipping Policy, Cancellation Policy and Returns and Refunds Policy.

If you do not agree with these Terms, please do not use the website.

1. BUSINESS INFORMATION

Business/Legal Name: [Insert registered business name]
Brand Name: MAKHINO
Registered Address: [Insert complete address]
Customer-Care Email: [Insert email address]
Phone/WhatsApp: [Insert contact number]
Website: www.makhinosnacks.com
FSSAI Licence/Registration Number: [Insert FSSAI number]
GSTIN: [Insert GSTIN, if applicable]

2. ELIGIBILITY

You must be legally capable of entering into a binding contract to purchase products from this website.

If you are under 18 years of age, you may use the website or place an order only under the supervision of a parent or lawful guardian.

You are responsible for ensuring that the information submitted during registration or checkout is complete and accurate.

3. CUSTOMER ACCOUNTS

You may be able to purchase products as a guest or through a registered account.

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • Providing accurate and current information
  • Restricting unauthorised access to your account
  • Informing us promptly about suspected unauthorised activity

We may suspend or terminate an account where we reasonably suspect fraud, misuse, unlawful activity or a material violation of these Terms.

4. PRODUCT INFORMATION

We aim to display product names, flavours, ingredients, allergen declarations, pack sizes, prices and other relevant information accurately.

However:

  • Product colours may appear slightly different depending on the screen or device.
  • Packaging, labels or design may change without materially affecting the product.
  • Images may include props or serving suggestions not included with the product.
  • Flavour perception and individual preferences may vary.
  • Actual product information printed on the delivered package should be checked before consumption.

Please read the complete product label, ingredient list, allergen information, nutritional information, storage instructions and best-before date before using a product.

If website information differs materially from the physical product label, please contact us before consumption.

5. FOOD ALLERGIES AND INDIVIDUAL REQUIREMENTS

Products may contain or be manufactured, handled or packaged in facilities that also process allergens. Always review the allergen declaration and ingredient list printed on the package.

If you have a food allergy, intolerance, dietary restriction or medical condition, consult a qualified healthcare professional before consuming the product.

MAKHINO products are foods and are not intended to diagnose, treat, cure or prevent any disease. Website content is provided for general information and should not replace professional medical or dietary advice.

6. PRICING AND TAXES

All prices are displayed in Indian Rupees unless stated otherwise.

Prices may include applicable taxes where specified. Delivery charges, handling fees or other applicable charges will be shown during checkout before payment.

We may revise prices, offers or promotions without prior notice. A price change will not affect an order already accepted by us, except where an obvious pricing or technical error has occurred.

7. PROMOTIONS AND DISCOUNT CODES

Promotional offers and discount codes:

  • May be available for a limited period
  • May apply only to selected products or customers
  • May require a minimum order value
  • Cannot be exchanged for cash
  • Cannot be combined unless expressly permitted
  • May be withdrawn where misuse, fraud or technical error is identified

Additional terms displayed with a promotion will form part of these Terms.

8. ORDERS AND ACCEPTANCE

Placing an order does not automatically mean that it has been accepted.

After receiving an order, we may send an automated acknowledgement. An order is considered accepted when it has been confirmed for processing or dispatched.

We may cancel or refuse an order where:

  • A product is unavailable
  • Payment is unsuccessful or unauthorised
  • Delivery information is incomplete or incorrect
  • We cannot service the delivery location
  • A pricing, inventory or technical error occurs
  • Fraudulent or suspicious activity is identified
  • The order violates applicable law or these Terms

If payment has already been received for a cancelled order, an eligible refund will be initiated through the original payment method.

9. PAYMENTS

Payments may be accepted through the payment methods displayed at checkout, including authorised payment gateways.

By submitting payment information, you confirm that:

  • You are authorised to use the selected payment method
  • The payment information provided is accurate
  • You authorise the applicable payment provider to process the transaction

Payment processing may be governed by the terms and privacy policy of the relevant bank, payment gateway or payment service provider.

We are not responsible for delays caused solely by banks or payment providers, but we will reasonably assist with transaction-related enquiries.

10. SHIPPING AND DELIVERY

Orders are delivered according to our separate Shipping Policy.

Estimated delivery timelines are indicative and may be affected by:

  • Courier operations
  • Weather conditions
  • Public holidays
  • Remote delivery locations
  • Incorrect addresses
  • Regulatory restrictions
  • Events outside our reasonable control

Please provide a complete address and an active phone number. Additional costs resulting from an incorrect address or repeated delivery failure may be payable by the customer where legally permissible.

Risk relating to the product passes to the customer upon successful delivery, subject to applicable consumer rights.

11. CANCELLATIONS

Orders may be cancelled only in accordance with our Cancellation Policy.

Once an order has been packed, processed or dispatched, cancellation may no longer be possible because the products are food items.

We may cancel an order before delivery for stock, payment, serviceability, safety, compliance or technical reasons. Any applicable prepaid amount will be refunded according to our Refund Policy.

12. RETURNS, REPLACEMENTS AND REFUNDS

Food products are generally not returnable merely because of personal taste or flavour preference.

A replacement or refund may be considered where a product is:

  • Incorrect
  • Damaged during delivery
  • Tampered with
  • Leaking or unsealed
  • Expired
  • Materially different from the confirmed order
  • Otherwise defective under applicable law

You must contact us within [24/48 hours] of delivery and provide:

  • Order number
  • Description of the issue
  • Clear photographs or an unpacking video
  • Images of the outer packaging, product label and batch details
  • Any other reasonably required information

Do not consume a product that appears damaged, tampered with or unsafe.

Approved refunds will normally be processed to the original payment method within [5–10 business days], although the final credit timeline may depend on the bank or payment provider.

Full conditions should be stated in the separate Returns and Refunds Policy.

13. SHELF LIFE AND STORAGE

Products should be stored according to the instructions printed on the package.

Check the manufacturing date, best-before date, seal and storage directions upon delivery. After opening, close the container properly and consume the product within the recommended period.

Do not consume a product after its best-before date or if the seal is damaged, the package is swollen or the product appears contaminated.

14. REVIEWS AND USER CONTENT

You may be allowed to submit reviews, comments, photographs or other content.

By submitting content, you confirm that:

  • It is based on your genuine experience
  • It is not false, misleading, defamatory or unlawful
  • It does not violate another person’s intellectual-property or privacy rights
  • It does not contain malware, spam or unauthorised advertising

You grant us a non-exclusive, royalty-free permission to display and use submitted content for website, customer-service and marketing purposes, subject to applicable privacy law.

We may moderate or remove content that violates these Terms, but we are not required to publish every submission.

15. INTELLECTUAL PROPERTY

The website and its contents—including the MAKHINO name, logo, packaging, product photographs, graphics, text, videos, designs and website