ChatGPT Image Aug 10, 2026, 08_57_22 AM copy-Photoroom
Shop Now

Last updated: 01/04/2026

Welcome to MAKHINO. We respect your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit www.makhinosnacks.com, create an account, place an order, contact us or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. WHO WE ARE

This website is operated by:

Business/Legal Name: [Insert registered business name]
Brand Name: MAKHINO
Registered Address: [Insert complete business address]
Email: [Insert privacy/support email]
Phone/WhatsApp: [Insert contact number]
Website: www.makhinosnacks.com

For applicable data-protection laws, we act as the entity responsible for determining why and how your personal information is processed.

2. INFORMATION WE MAY COLLECT

Depending on how you use our website, we may collect:

Information provided by you

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Account login information
  • Products ordered and order history
  • Messages, enquiries, complaints and feedback
  • Reviews or other content submitted by you
  • Marketing and newsletter preferences

Payment information

Payments may be processed through authorised third-party payment gateways. We generally do not directly store complete debit-card, credit-card, UPI or banking credentials. Payment providers process such information according to their respective privacy policies and security standards.

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser and device type
  • Operating system
  • Pages viewed and actions taken
  • Referral source
  • Approximate location based on IP address
  • Cookie identifiers
  • Website performance and diagnostic information

3. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Create and manage your customer account
  • Process, confirm and deliver orders
  • Process payments, refunds and cancellations
  • Send order, payment and delivery updates
  • Provide customer support
  • Respond to enquiries, requests and complaints
  • Prevent fraud, misuse and security incidents
  • Maintain accounting, tax and transaction records
  • Improve our products, website and customer experience
  • Personalise website content and product recommendations
  • Send promotional emails or messages where you have consented
  • Meet legal, regulatory and contractual obligations
  • Establish, exercise or defend legal claims

We aim to collect only the information reasonably required for these purposes.

4. COMMUNICATIONS AND MARKETING

With your consent, we may send information about products, offers, launches and brand updates through email, SMS, WhatsApp or similar channels.

You may withdraw your marketing consent at any time by:

  • Using the unsubscribe option in an email
  • Replying STOP where supported
  • Updating your account preferences
  • Contacting us using the details provided below

Withdrawing marketing consent will not affect necessary communications concerning existing orders, payments, deliveries, returns or customer-service requests.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember your cart and preferences
  • Maintain secure login sessions
  • Measure website traffic and performance
  • Understand how visitors use the website
  • Support advertising and marketing, where permitted

You can manage or block cookies through your browser settings. Disabling essential cookies may affect cart, checkout, login or other website functions.

Where required, we will request consent before using non-essential analytics or advertising cookies.

6. HOW WE SHARE INFORMATION

We may share information only where reasonably necessary with trusted service providers, including:

  • Website and hosting providers
  • WooCommerce and related technical service providers
  • Payment gateways and financial institutions
  • Courier, logistics and delivery partners
  • Email, SMS and WhatsApp communication providers
  • Analytics, security and fraud-prevention providers
  • Accountants, auditors, insurers and professional advisers
  • Government bodies or legal authorities where required by law

These parties may access information only to perform their respective services or comply with applicable obligations.

We do not sell or rent your personal information to unrelated third parties.

7. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social-media platforms or services. Their privacy practices are governed by their own policies. MAKHINO is not responsible for the content, security or privacy practices of independent third parties.

We encourage you to review their privacy policies before providing personal information.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Complete your orders
  • Maintain customer-service and transaction records
  • Meet accounting, taxation and legal obligations
  • Resolve disputes
  • Prevent fraud and protect our legal interests

When information is no longer required, we may securely delete or anonymise it, subject to applicable legal and operational requirements.

9. DATA SECURITY

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and notifying us if you suspect unauthorised account activity.

10. YOUR PRIVACY RIGHTS

Subject to applicable law, you may request to:

  • Obtain information about the personal data we process
  • Access relevant information about its processing
  • Correct inaccurate or incomplete information
  • Update your personal information
  • Request erasure of eligible personal information
  • Withdraw previously provided consent
  • Opt out of marketing communications
  • Raise a grievance regarding our handling of your information
  • Nominate another individual to exercise applicable rights in permitted circumstances

We may need to verify your identity before completing a request. Certain information may be retained where required by law or necessary for an existing transaction, legal claim, fraud prevention or legitimate compliance purpose.

To exercise your rights, email [insert privacy email] with the subject line “Privacy Request.”

11. WITHDRAWAL OF CONSENT

Where processing is based on your consent, you may withdraw that consent through the available account or communication settings or by contacting us.

Withdrawal will not affect processing already lawfully completed. It may also limit our ability to provide services that require the relevant information, although we may continue processing information where authorised or required by law.

12. CHILDREN’S PRIVACY

Our website and products are intended to be purchased by adults. We do not knowingly collect personal information directly from children without appropriate consent from a parent or lawful guardian.

If you believe that a child has provided personal information without proper authorisation, please contact us so that we can review and take appropriate action.

13. INTERNATIONAL DATA PROCESSING

Some technology or service providers may process or store information outside your state or outside India. Where this occurs, we will take reasonable steps to work with providers that maintain appropriate privacy and security safeguards, subject to applicable Indian law.

14. BUSINESS TRANSFERS

If our business undergoes a merger, restructuring, acquisition, sale or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable legal safeguards and continued protection consistent with this Privacy Policy.

15. GRIEVANCE REDRESSAL

For privacy-related questions, complaints or requests, contact:

Grievance Contact: [Insert authorised person’s name/designation]
Email: [Insert grievance/privacy email]
Phone: [Insert contact number]
Address: [Insert complete postal address]

We will acknowledge and address genuine grievances within a reasonable period and in accordance with applicable law.

If your grievance remains unresolved, you may use any remedy available under applicable Indian law.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices, services, technology or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the website, email or another appropriate method.

17. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, contact: